Catch every bug.
Answer every customer.
Beacon turns customer feedback into action — and now runs your whole support desk too. Bug tracking, support tickets, a knowledge base, and a customer help portal, across every app you ship.
Support tickets, end to end
Statuses, priorities, and assignees, with public replies and internal notes — plus SLA timers and 1-click satisfaction ratings to keep every request on track.
A customer help portal
Each app gets its own branded help center where customers browse articles, submit requests, and track or reply to tickets — no login required.
Built-in knowledge base
Publish help articles, then deflect tickets automatically with matching answers suggested right on the portal and in the agent reply box.
Bugs & tickets, connected
Escalate a support ticket straight into a dev issue — and when the fix ships, the original ticket loops back so the customer hears about it.
Two-way email, your brand
Replies land back on the ticket automatically, resolutions trigger satisfaction surveys, and every message goes out from your own domain.
Public intake, zero friction
Customers report bugs, ideas, and requests in seconds through a secure form — no account required on their end.
Board, List & Dashboard
Triage your way, with unified metrics across issues and tickets — SLA breaches and CSAT scores at a glance.
All your apps, one place
Every product side by side, color-coded and invite-only — backed by a fast, installable PWA and your own data.
Smart routing & white-label
Per-app email routing and self-service custom domains, so every customer can run support entirely under their own brand.
Beacon — bug tracking and customer support for every app you ship, in one place that gets out of your way. Be the first to know when we go live.