Track every job.
Answer every customer.
Beacon is the complete support desk and job tracker for any team — support tickets, job tracking, time tracking, a knowledge base, and a branded customer portal, all in one place. Built for service teams, agencies, and product companies alike.
Support tickets, end to end
Statuses, priorities, and assignees, with public replies, internal notes, and full CC/BCC — plus SLA timers, business hours, and 1-click satisfaction ratings to keep every request on track.
Job tracking for any team
Track jobs, tasks, and requests with statuses, priorities, review flags, and attachments. Escalate a support ticket straight into a job — and when it’s done, the customer hears about it automatically.
Time tracking & invoicing
Log time against any job, review it in built-in time reports, and turn tracked work into invoices — so every billable hour is captured where the work happens.
Your own email domain
Send and receive support email entirely under your own domain, with direct replies, multiple reply subdomains, and rich HTML signatures — white-label support, out of the box.
A customer help portal
Each workspace gets its own branded help center where customers browse articles, submit requests, and track or reply to tickets — no login required.
Built-in knowledge base
Publish help articles with categories, folders, and drafts — then deflect tickets automatically with matching answers suggested on the portal and in the agent reply box.
Real-time, everywhere
Live updates the moment anything changes, with an in-app notification bell, browser and desktop push, and configurable digests so you’re notified on your schedule.
Board, List & Dashboard
Triage your way, with unified metrics across jobs and tickets — SLA breaches, time logged, and CSAT scores at a glance.
All your workspaces, one place
Every team or product side by side, color-coded and invite-only — backed by a fast, installable PWA and your own data.
iOS & Android apps
Native mobile apps with push notifications, so your team can triage tickets and track jobs from anywhere — landing on the App Store and Google Play soon.
Beacon — support and job tracking for every team, in one place that gets out of your way. Great for software teams, built for everyone. Be the first to know when we go live.